PRIVACY STATEMENT

Who we are
Eventus22 is the trading name of Eventus22 Ltd (company number 11518112). We take your privacy seriously and have set out this privacy notice in line with the UK GDPR and the Data Protection Act 2018.
By using our facility and services you acknowledge this privacy notice. We are committed to protecting your personal information and will keep this notice updated, so please check back regularly.
Any questions about this notice can be sent in writing to hello@eventus22.fit.

What data we collect and how we use it
We collect and process your personal information (such as your name, date of birth, email address, mobile number, bank account and payment information, and information relating to health conditions and usage). We collect it directly from you, or via our specially selected partners, in order to administer your accounts and subscriptions, process orders, payments, bookings or applications submitted by you, and respond to enquiries, including requests for our guides.
We also use it to carry out our obligations under any agreement or contract you have with us, including any subscription to our service, to verify your identity, and to anticipate and resolve problems with services supplied to you.

We will not share your data with any third party other than those we use to run our business, or if legally obliged to do so. External partners (processors) may be used for tasks including but not limited to: processing payments, making bookings, email and messaging, marketing, accounting and account management. Examples include Ontraport (customer records and email), Calendly (bookings), WhatsApp and Superchat (messaging). We agree terms with all partners to ensure they meet high standards of confidentiality, privacy and security in line with UK data protection law.
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Security
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we use suitable physical, electronic and managerial procedures to safeguard the information we collect.

Information about products and services and marketing
If you have told us you would like to hear from us, we may send you information about our products and services by email, WhatsApp or text message. We only email you once you have opted in, for example by requesting a guide or joining our list through one of our forms. If you give us your mobile number and agree on the form, we may also start a WhatsApp conversation with you about your goals and how we can help. We will use your name, email address and mobile number to do this.
If you request one of our guides, we will email it to you and may follow up by email about our services.
You can withdraw your consent at any time, as easily as you gave it (see below).
Your rights and keeping our records up to date and accurate
You can opt out of any promotional, non-essential or marketing content at any time by clicking the unsubscribe link in an email, replying STOP to a WhatsApp or text message, or contacting us at hello@eventus22.fit.

You may also contact us to request information about what data of yours we hold, how it is stored and what it is. If you would like a copy of the information we hold on you, please write to us. You also have the right to ask us to correct, delete or restrict the use of your data in certain circumstances.

If you believe any information we hold on you is incorrect or incomplete, please write to or email us as soon as possible at the address above and we will promptly correct it.

You have the right to complain to the Information Commissioner's Office (ICO) if you feel your privacy has been violated: ico.org.uk.

In general we retain and process personal data for a reasonable period following your initial enquiry, purchase or the lapsing of an account with us. Certain records, such as health screening forms, may be retained for longer in line with our duty of care to customers and visitors and industry standards.

Third party sites, apps and services
We cannot be responsible for the privacy policies and practices of other websites, apps or services, even if you access them using links from our sites or during the delivery of our services. We recommend that you check the policy of each site you visit, any apps you use and any third party services you register with.

Social media
If members take photographs or record themselves on the gym floor, we advise them to take care that no other individual is included. We occasionally arrange filming or photographs for use on our own social media or other communications. We take all due care to ensure no one appears in content we create without expressing consent to be included. If you appear in error and would like an image or video removed from our social media channels or communications, please contact us immediately.

Cookies and pixels
We use cookies and pixels on our website so that we can monitor traffic, referral sources and interactions from social media platforms.
A cookie is a small file downloaded onto a device when a user accesses certain websites. Cookies are sent back to the originating website on each subsequent visit and allow a website to recognise a user's device. Browsers are often set to accept cookies automatically, but you can usually change this in your browser settings.
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Disclosing your information to others
Other than the disclosures referred to in this notice, we will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.